Refund and Cancellation Policy

The Starseed Blueprint Method

Roberta Swan International Inc.  |  Effective 18 September 2026

This policy explains when a refund is available, how to request one, and what happens if you cancel. It applies to every program and service sold by Roberta Swan International Inc., including The Starseed Blueprint Method. It forms part of our Terms of Service.

Please read this policy before you enroll. By enrolling, you confirm you have read and accepted it.

1. Free Trainings

Our free masterclass and any other no-cost training carry no charge and nothing to refund. You may unsubscribe from our communications at any time.

2. Refund Window for Paid Programs

If The Starseed Blueprint Method is not the right fit for you, you may request a full refund within three days of the first live session of your cohort, provided that:

• You attended the first live session, or watched the recording of it
• You submit your request in writing before the window closes

The window runs from the first live session rather than from your enrollment date, so that you have experienced the program before deciding. If you enroll after the first live session has already taken place, the window runs for three days from your enrollment date instead.

We ask that you attend before requesting a refund because the program is built to be worked, not watched. The condition exists so that a refund reflects a genuine mismatch rather than a decision made before you engaged with the material.

After the refund window closes, the program fee is non-refundable. This is because the program is delivered live, places are limited, and a place held is a place another applicant could not take.

3. How to Request a Refund

Email [email protected] with:

• The name and email address used at enrollment
• Your date of purchase
• Confirmation that you attended the first live session, or watched the recording
• A brief note on why the program was not a fit — this is not a condition of the refund, it helps us improve

We will confirm receipt within two business days and process an approved refund within five to ten business days. Refunds are issued to the original payment method only. Your bank or card issuer may take additional time to post the credit.

Where a refund is issued on a payment made in a currency other than your own, the amount returned is the amount we received. We do not control exchange rate movement between the purchase and the refund, and any difference is not recoverable from us.

4. Payment Plans

Enrolling on a payment plan is a commitment to the full program fee, not to individual installments.

• If you request a refund within the refund window, we cancel the remaining installments and refund what you have paid.
• After the refund window closes, the remaining installments remain payable in full, whether or not you continue to attend.
• If an installment fails, we will contact you and may retry the charge. Access may be suspended while a payment is outstanding.

5. Missed Sessions

Live sessions run to a published schedule. If you cannot attend a session, a recording will be made available where the session was recorded. We do not issue refunds, credits, or partial refunds for sessions you choose not to attend, and we cannot deliver missed sessions privately.

6. Transfers and Deferrals

Your enrollment is personal to you and cannot be transferred or resold to another person.

If serious circumstances prevent you from continuing, contact us. We may, at our discretion, offer a deferral into a later cohort instead of a refund. A deferral is a goodwill accommodation, not an entitlement, and is offered once.

7. Cancellation by Us

If we cancel a program before it begins, you receive a full refund. If we discontinue a program partway through delivery, you receive a pro-rata refund for the undelivered portion. If we must reschedule a session, we will give you as much notice as we reasonably can and make a recording or alternative available; rescheduling is not grounds for a refund.

8. Removal for Conduct

If you are removed from a program for breaching our Terms of Service — sharing materials, recording without permission, or conduct that harms other participants — no refund is issued and any remaining installments remain payable.

9. Chargebacks

If you believe a charge is wrong, please contact us first. We will look into it quickly and resolve anything we have gotten wrong.

Raising a chargeback with your bank before contacting us, on a purchase where the program was delivered as described, is treated as a breach of these terms. We will respond with the enrollment record, access logs, and this policy as accepted at checkout, and access will be withdrawn.

10. Your Statutory Rights

Nothing in this policy limits any right you have under applicable consumer protection law in your own jurisdiction, including any statutory cooling-off period that applies to a distance contract. Where such a right applies, it operates in addition to the refund window described above.

11. What Appears on Your Statement

Charges appear on your card or bank statement as STARSEED BLUEPRINT. If you do not recognize a charge, please contact us before disputing it.

12. Contact

Roberta Swan International Inc.
Ontario, Canada
Incorporated under the Canada Business Corporations Act
Email: [email protected]